Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
myColorado Customer Support
  1. myColorado Customer Support
  2. myColorado

myColorado

General Support

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"61e369af6dd289c3bd86bca837383e6f1343264a_lout","branding":{"id":"3","key":"myco","name":"myColorado","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00732d","headerLinkHoverBGColor":"#00732d","headerBadgeColor":"#00732d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the myColorado Customer Support Service Center","sharedPortalName":"myColorado Customer Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the myColorado Customer Support Service Center","sharedPortalName":"myColorado Customer Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00843d","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"myco","projectId":10002,"serviceDeskId":3,"name":"myColorado","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"63","name":"Accessibility Support","descriptionHtml":"","callToAction":"Accessibility Support","introHtml":"<p>ADA Support</p>","icon":10467,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[4],"key":""},{"id":"44","name":"Complaint","descriptionHtml":"","callToAction":"Complaint","introHtml":"","icon":10500,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[4],"key":""},{"id":"46","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"","icon":10566,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[4],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4],"key":""},{"id":"36","name":"Provide Feedback or Report Error","descriptionHtml":"","callToAction":"Provide Feedback or Report Error","introHtml":"<p>This form provides feedback or reports an error from the myColorado App</p>","icon":10471,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"65","name":"Provide ID Verification Feedback","descriptionHtml":"","callToAction":"Provide ID Verification Feedback","introHtml":"","icon":10566,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[4],"key":""},{"id":"64","name":"Provide mDL Reader feedback","descriptionHtml":"","callToAction":"Provide mDL Reader feedback","introHtml":"","icon":10571,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[4],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[4],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"43","name":"Vaccination Card Issue","descriptionHtml":"","callToAction":"Vaccination Card Issue","introHtml":"","icon":10508,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[4],"key":""},{"id":"19","name":"Chat Form","descriptionHtml":"","callToAction":"Chat Form","introHtml":"<p>This is the chat entry form</p>","icon":10491,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"28","name":"CrashReports","descriptionHtml":"","callToAction":"CrashReports","introHtml":"<p>Auto-reported crash</p>","icon":10469,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"34","name":"Istonish Ticket","descriptionHtml":"","callToAction":"Istonish Ticket","introHtml":"<p>This is created so that Istonish can easily enter tickets into the Jira system.</p>","icon":10470,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"42","name":"myColorado™ Digital ID Issue Reporting form","descriptionHtml":"","callToAction":"myColorado™ Digital ID Issue Reporting form","introHtml":"<p>Error report form for Merchant Portal Issues.</p>","icon":10566,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[46,36,17,63,23,44,43,20,65,64],"8":[64]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MYCO","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNTlhNDgzYS1lNWZjLTQ0MTctYjcxYS05YTY4M2I3ZTQyZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4NzgxNDUsIm5iZiI6MTc2NTg3Njk0NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.tPleVhZUbB1vsNfX1723ml1Wq3StUENMBlz89o0cDCA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"259a483a-e5fc-4417-b71a-9a683b7e42d6","tokenDurationInMins":20}},"reqCreate":{"id":46,"projectId":10002,"issueType":{"id":"10016","name":"General Support"},"form":{"name":"General Support","descriptionHtml":"","callToAction":"General Support","intro":"","instructions":"","icon":10566,"iconUrl":"https://mycolorado.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10071","fieldConfigId":"10179","label":"Sub Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10104"],"values":[{"value":"10104","label":"Category Not Selected","selected":true,"children":[]},{"value":"10123","label":"Account Creation","selected":false,"children":[]},{"value":"10129","label":"Account Deactivation","selected":false,"children":[]},{"value":"10135","label":"Account Update","selected":false,"children":[]},{"value":"10508","label":"AC1 Error","selected":false,"children":[]},{"value":"10131","label":"ADA","selected":false,"children":[]},{"value":"10181","label":"Address Update","selected":false,"children":[]},{"value":"10277","label":"Anonymous","selected":false,"children":[]},{"value":"10165","label":"Apple Wallet","selected":false,"children":[]},{"value":"10643","label":"Blank Pop-Up with OK","selected":false,"children":[]},{"value":"10127","label":"Bug","selected":false,"children":[]},{"value":"10211","label":"Callback - Left Voicemail For User","selected":false,"children":[]},{"value":"10148","label":"Cancelled Driver License","selected":false,"children":[]},{"value":"10174","label":"CDA - Digital Pesticide Applicator License","selected":false,"children":[]},{"value":"10173","label":"CDE - Educator Licenses","selected":false,"children":[]},{"value":"10141","label":"Certificate Issue","selected":false,"children":[]},{"value":"10144","label":"Children's Vaccination","selected":false,"children":[]},{"value":"10574","label":"Colorado Department of Health Care Policy & Financing","selected":false,"children":[]},{"value":"10776","label":"Colorado Department of Human Services","selected":false,"children":[]},{"value":"10409","label":"Colorado Department of Labor and Employment","selected":false,"children":[]},{"value":"10110","label":"Colorado Department of Natural Resources","selected":false,"children":[]},{"value":"10109","label":"Colorado Department of Public Health and Environment","selected":false,"children":[]},{"value":"10176","label":"Colorado Department of Revenue","selected":false,"children":[]},{"value":"10244","label":"Colorado Secretary of State","selected":false,"children":[]},{"value":"10809","label":"Colorado Tourism Office","selected":false,"children":[]},{"value":"10157","label":"Columbine Flower (No Motion)","selected":false,"children":[]},{"value":"10179","label":"Digital ID Not Updated","selected":false,"children":[]},{"value":"10112","label":"Digital ID - Barcode Scan","selected":false,"children":[]},{"value":"10111","label":"Digital ID - Colorado Department of Motor Vehicles","selected":false,"children":[]},{"value":"10152","label":"DL Downgrade (DL to ID)","selected":false,"children":[]},{"value":"10145","label":"DL Upgrade (Not Permit to License)","selected":false,"children":[]},{"value":"10163","label":"DMV","selected":false,"children":[]},{"value":"10212","label":"Email Update","selected":false,"children":[]},{"value":"10159","label":"Duplicate Account","selected":false,"children":[]},{"value":"10158","label":"Expired ID","selected":false,"children":[]},{"value":"10114","label":"Fishing License","selected":false,"children":[]},{"value":"10677","label":"Fishing & Hunting Combo License","selected":false,"children":[]},{"value":"10116","label":"Forgot Password","selected":false,"children":[]},{"value":"10117","label":"Forgot Username","selected":false,"children":[]},{"value":"10676","label":"Hunting License","selected":false,"children":[]},{"value":"10876","label":"ID Verification Feedback","selected":false,"children":[]},{"value":"10162","label":"Insurance Card","selected":false,"children":[]},{"value":"10177","label":"Invalid Vehicle Details","selected":false,"children":[]},{"value":"10169","label":"Keep Colorado Wild Pass","selected":false,"children":[]},{"value":"10175","label":"Keyboard","selected":false,"children":[]},{"value":"10150","label":"Language","selected":false,"children":[]},{"value":"10166","label":"Locked Account","selected":false,"children":[]},{"value":"10151","label":"Lost/Stolen ID","selected":false,"children":[]},{"value":"10376","label":"mDL in Apple/Google/or Samsung Wallets","selected":false,"children":[]},{"value":"10182","label":"mDL Reader","selected":false,"children":[]},{"value":"10607","label":"MFA Method Change","selected":false,"children":[]},{"value":"10608","label":"MFA Not Received SMS","selected":false,"children":[]},{"value":"10609","label":"MFA Not Received Email","selected":false,"children":[]},{"value":"10610","label":"MFA Not Received Voice","selected":false,"children":[]},{"value":"10160","label":"myCard/myDocuments","selected":false,"children":[]},{"value":"10156","label":"Missing Photo","selected":false,"children":[]},{"value":"10710","label":"Motorcycle Endorsement","selected":false,"children":[]},{"value":"10139","label":"New Feature","selected":false,"children":[]},{"value":"10161","label":"Not Valid/No Response","selected":false,"children":[]},{"value":"10541","label":"Null Error","selected":false,"children":[]},{"value":"10842","label":"OS Not Compatible (Android)","selected":false,"children":[]},{"value":"10843","label":"OS Not Compatible (iPhone)","selected":false,"children":[]},{"value":"10343","label":"Other","selected":false,"children":[]},{"value":"10122","label":"Out of State Vaccination","selected":false,"children":[]},{"value":"10164","label":"Outage","selected":false,"children":[]},{"value":"10142","label":"Permit to Driver License Upgrade","selected":false,"children":[]},{"value":"10098","label":"Phone Number Change","selected":false,"children":[]},{"value":"10178","label":"Placard","selected":false,"children":[]},{"value":"10310","label":"REAL ID","selected":false,"children":[]},{"value":"10132","label":"Refunds","selected":false,"children":[]},{"value":"10743","label":"Registration Unsuccessful Error","selected":false,"children":[]},{"value":"10137","label":"Renewals","selected":false,"children":[]},{"value":"10146","label":"Revoked Driver License","selected":false,"children":[]},{"value":"10113","label":"Selfie","selected":false,"children":[]},{"value":"10475","label":"Session","selected":false,"children":[]},{"value":"10442","label":"Something Went Wrong Error","selected":false,"children":[]},{"value":"10147","label":"Suspended Driver License","selected":false,"children":[]},{"value":"10120","label":"Temporary Visa","selected":false,"children":[]},{"value":"10118","label":"Unknown","selected":false,"children":[]},{"value":"10108","label":"Unique but Non Unique Error","selected":false,"children":[]},{"value":"10154","label":"User Abandoned Live-Chat","selected":false,"children":[]},{"value":"10121","label":"Vaccination Card Missing Date","selected":false,"children":[]},{"value":"10128","label":"Vehicle Registration","selected":false,"children":[]},{"value":"10133","label":"Vehicle Title","selected":false,"children":[]},{"value":"10155","label":"Veteran Indicator","selected":false,"children":[]},{"value":"10153","label":"Wait 48 Hours Error","selected":false,"children":[]},{"value":"10180","label":"Where Is My ID/DL","selected":false,"children":[]},{"value":"10172","label":"21+","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10070","fieldConfigId":"10177","label":"Category","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10130","label":"ADA","selected":false,"children":[]},{"value":"10093","label":"Adding files or document to the app Wallet","selected":false,"children":[]},{"value":"10140","label":"Affinity Icon","selected":false,"children":[]},{"value":"10091","label":"Colorado Digital ID","selected":false,"children":[]},{"value":"10089","label":"Colorado Parks and Wildlife Licenses","selected":false,"children":[]},{"value":"10136","label":"Department of Motor Vehicles","selected":false,"children":[]},{"value":"10095","label":"Feedback","selected":false,"children":[]},{"value":"10149","label":"Language","selected":false,"children":[]},{"value":"10094","label":"Logging in","selected":false,"children":[]},{"value":"10090","label":"myVaccine Record","selected":false,"children":[]},{"value":"10092","label":"Share my information via QR Code","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10165","label":"First and Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10078","fieldConfigId":"10186","label":"Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10079","fieldConfigId":"10187","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10076","fieldConfigId":"10184","label":"myColorado Username","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10080","fieldConfigId":"10188","label":"Device Model","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10081","fieldConfigId":"10189","label":"Device OS Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10082","fieldConfigId":"10190","label":"Cellular Carrier","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10083","fieldConfigId":"10191","label":"myColorado App Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10075","fieldConfigId":"10183","label":"Additional Information","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/46","calendarParams":{"firstDay":0,"date":"2025-12-16T02:22:25-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNTlhNDgzYS1lNWZjLTQ0MTctYjcxYS05YTY4M2I3ZTQyZDYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU4NzgxNDUsIm5iZiI6MTc2NTg3Njk0NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.tPleVhZUbB1vsNfX1723ml1Wq3StUENMBlz89o0cDCA","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"259a483a-e5fc-4417-b71a-9a683b7e42d6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mycolorado","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"61e369af6dd289c3bd86bca837383e6f1343264a_lout","baseUrl":"https://mycolorado.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mycolorado.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"259a483a-e5fc-4417-b71a-9a683b7e42d6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"473d9e11569d4e89b6b5f2fccdb670fb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mycolorado.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}